Privacy Policy
We are committed to protecting your privacy and maintaining the confidentiality of your personal health information.
Our Privacy Principles
These core principles guide how we handle your personal and health information.
Secure by Design
All personal and health information is encrypted and stored using industry-leading security protocols.
Transparent Practices
We clearly explain what information we collect, how we use it, and who we share it with.
Your Control
You have complete control over your personal information and can request changes or deletion at any time.
Information We Collect
Personal Information
We collect the following personal information:
- Name, email address, phone number, and date of birth
- Billing and payment information
- Insurance information (if provided)
- Emergency contact information
Health Information
Protected Health Information (PHI) includes:
- Medical history and current symptoms
- Medication information and allergies
- Treatment plans and clinical notes
- Consultation recordings and communications
How We Use Your Information
Healthcare Services
We use your information to provide medical consultations, create treatment plans, and coordinate your care.
Communication
We contact you regarding appointments, treatment updates, and follow-up care.
Legal and Safety
We may use information when required by law or to protect patient safety.
Information Sharing
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
Security Measures
We implement comprehensive security measures to protect your information:
Technical Safeguards
- • End-to-end encryption
- • Secure data transmission
- • Multi-factor authentication
- • Regular security audits
Administrative Safeguards
- • Employee training programs
- • Access controls and monitoring
- • Incident response procedures
- • Regular compliance reviews
Your Privacy Rights
Under HIPAA, you have the following rights:
Access and Review
Request access to your health information in our records.
Correction
Request corrections to inaccurate information.
Deletion
Request deletion of your personal information.
Our Legal Duties
HemyRx is required by law to maintain the privacy of your Protected Health Information (PHI) and to provide you with notice of our legal duties and privacy practices with respect to your PHI. We are required to abide by the terms of the privacy notice currently in effect.
We reserve the right to change the terms of this notice and to make new provisions effective for all PHI we maintain. If we make a material change to this notice, we will update the effective date and post the revised notice on our website.
How to File a Complaint
If you believe your privacy rights have been violated, you have the right to file a complaint with HemyRx or with the U.S. Department of Health and Human Services (HHS) Office for Civil Rights (OCR).
To file a complaint with HemyRx
Please contact our Privacy Officer:
- Email: info@hemyrx.com
- Mailing Address: 4410 Alta Mira Drive, La Mesa, CA 91941
To file a complaint with the U.S. Department of Health and Human Services
- HHS Office for Civil Rights: www.hhs.gov/ocr/privacy/hipaa/complaints
- Phone: 1-800-368-1019
You will not be penalized or retaliated against in any way for filing a complaint.